Job Information
HCA Healthcare Expanse Business Consultant Process Engineer in Nashville, Tennessee
Description
Introduction
Last year our HCA Healthcare colleagues invested over 156,000 hours volunteering in our communities. As an Expanse Business Consultant Process Engineer with HCA Healthcare you can be a part of an organization that is devoted to giving back!
Benefits
HCA Healthcare offers a total rewards package that supports the health, life, career and retirement of our colleagues. The available plans and programs include:
Comprehensive medical coverage that covers many common services at no cost or for a low copay. Plans include prescription drug and behavioral health coverage as well as free telemedicine services and free AirMed medical transportation.
Additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, supplemental health protection plans (accident, critical illness, hospital indemnity), auto and home insurance, identity theft protection, legal counseling, long-term care coverage, moving assistance, pet insurance and more.
Free counseling services and resources for emotional, physical and financial wellbeing
401(k) Plan with a 100% match on 3% to 9% of pay (based on years of service)
Employee Stock Purchase Plan with 10% off HCA Healthcare stock
Family support through fertility and family building benefits with Progyny and adoption assistance.
Referral services for child, elder and pet care, home and auto repair, event planning and more
Consumer discounts through Abenity and Consumer Discounts
Retirement readiness, rollover assistance services and preferred banking partnerships
Education assistance (tuition, student loan, certification support, dependent scholarships)
Colleague recognition program
Time Away From Work Program (paid time off, paid family leave, long- and short-term disability coverage and leaves of absence)
Employee Health Assistance Fund that offers free employee-only coverage to full-time and part-time colleagues based on income.
Learn more about Employee Benefits (https://careers.hcahealthcare.com/pages/employee-benefits-and-rewards)
Note: Eligibility for benefits may vary by location.
Would you like to unlock your potential with a leading healthcare provider dedicated to the growth and development of our colleagues? Join the HCA Healthcare family! We will give you the tools and resources you need to succeed in our organization. We are looking for an enthusiastic Expanse Business Consultant Process Engineer to help us reach our goals. Unlock your potential!
Job Summary and Qualifications
The Business Operations Consultant Process Engineer will support the design, development, assessment, and monitoring of process designs that foster agility, resilience, efficiency, and patient safety in and around the Expanse electronic health record (EHR). In this role, the Business Operations Consultant Process Engineer will employ Lean, Six Sigma, and Toyota Production System methodologies to define and describe opportunities for improvement in clinical workflows in and involving Expanse. This role will consult with teams to generate recommendations to gain efficiencies for clinical workflows in Expanse, including but not limited to physician / APP, nursing, lab, and pharmacy. The Consultant Process Engineer will collaborate with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, enterprise clinical teams such as Nursing and Pharmacy, division, and facility teams to help implement improvements, and sustain results, using a methodical process.
This role will work closely with cross- functional team members (as well as external stakeholders), including multiple constituents across the enterprise, to execute both DMAIC and DMADV projects that will establish solution directionality and support leadership to effectively and efficiently assess, develop and integrated new workflows, derived from the translation of workflow observations, quantitative inputs from various clinical systems and qualitative inputs.
The Business Operations Consultant Process Engineer is a licensed professional Lean Six Sigma Belt who possesses a strong understanding of Lean Six Sigma process design and improvement methodologies that can be utilized to optimize and transform clinical workflows in the acute care setting. They are also versed in using Human Factors Engineering to examine human abilities, limitations, behaviors and processes in order to inform human-centered design. The primary function of this role is to support the Director of Process Engineering in the execution of process engineering projects, intentionally leading to step changes for the healthcare industry.
•Propose and support the development of new processes in and around the Expanse EHR that support agility, resilience, efficiency, and patient safety
•Scout emerging processes in other EHRs and health systems in order to define new opportunities that can add business value
•Assess existing processes and workflows at sites using Expanse to identify priorities and opportunities for improvement
•Employ process improvement methodologies as standards for assessing workflow in and around the Expanse EHR
•Oversee the design, prototyping, testing, refinement, and implementation of new processes related to Expanse.
•Track initiatives against key measurable success metrics to identify opportunities for improvement
•Proactively identify and mitigate risks to the Expanse organizational strategy, project plans, and key milestones
•Work collaboratively with other members of the Expanse organization to design and assess processes according to the principles of Lean, Six Sigma, or other process engineering modalities
•Leads a cross-functional team to conduct process improvement and design process studies/audits, as well as studies in business process re-engineering and system redesign
•Collaborates with Clinical Analytics, Business Operations, and cross-functional design partners (as well as external partners) to design, lead, assign and execute quantitative and qualitative data analysis including: Leveraging available and novel data sources in an effective and efficient manner, leveraging database and data analytics tools such as SQL and Power BI to support design and evaluation of business cases, and tracking current and future state metrics and KPI/KpI (key performance indicators/key process indicators) as a means to ascertain solution viability
•Works with a cross-functional team to improve the customer experience and design solutions that systematically reduce errors, reduce cost, and increase revenues that create clinical and business capacity
•Leads logistical onsite needs for discovery work as needed
•Leads the design, logistical planning, and execution of large (25 or more participants) Kaizen sessions including senior leader both internal and external to Expanse
•Adhere to the standard operating procedures of the Expanse organization, including all supportive technologies used to organize and progress work efforts
•Supports development of pilot and project implementation plans
•Engages with Expanse product team, Division teams, and facility teams to assess, design, and implement improved workflows with the Expanse platform
•Collaborates with cross-functional teams, including but not limited to the Expanse product team, Clinical Informatics, division, and facility teams to assess processes, implement improvements, and sustain results, using a methodical process
•Leads and executes through others in concurrent enterprise Lean Six Sigma engagements to develop strong working relationships and productive collaboration with project teams and other key stakeholders
•Proactively identifies and mitigates opportunities/barriers to successful completion of assigned work, escalating accordingly to the Director of Process Engineering
•Supports (and learns strategies and tactics to lead) the analysis of multiple inputs to produce standard work products and artifacts/outputs that render a concise and synthesized clinically-lead analysis of perceived, current, and ideal state
•This role will frequently engage with executives, including Strategy, Clinical Operations, Clinical Informatics Product Lifecycle Logistics, Business Operations, Data/Technical leaders, and other business partners
•Understands internal and external stakeholder roadmaps and provide potential improvement insights to achieve business goals
•Supports (and learns strategies and tactics to lead) process mining projects that support automation efforts based on identified complexity of existing business processes
•Educates, informs and advocates for the capabilities and benefits of process improvement and continuous performance management strategies and tactics as a means to enhance and accelerate CT&I-related work
•Provides updates and reports to leadership on progress on a regular basis
•Participates in scoping of projects with key stakeholders on a regular basis.
What qualifications you will need:
•Bachelor’s Degree required, Master's Degree preferred (Data Science / Industrial Engineering Preferred)
•6+ years of experience in Process Improvement and Data Analysis required
• Proficient in Microsoft Office Suite including Visio and Excel required
•Ability to travel up to 50% required
•Lean/Six Sigma (LSS) certification required or ability to obtain certification within 18 months
•Project Management Professional (PMP) certification preferred
•American Society for Quality (ASQ) certification preferred
• Experience with Minitab preferred
•Clinical Experience in Nursing or Ancillary Service Lines preferred
•User Experience (UX) / User Interface (UI) Design Experience preferred
HCA Healthcare (Corporate) , based in Nashville, Tennessee, supports a variety of corporate roles from business operations to administrative positions. Like our colleagues in any HCA Healthcare hospital, our corporate campus employees enjoy unparalleled resources and opportunities to reach their potential as healthcare leaders and innovators. From market rate compensation to continuing education and career advancement opportunities , every person has a solid foundation for success. Nashville is also home to our Executive Development Program , where exceptional employees are groomed to take on CNO- and COO-level roles in our hospitals. This selective program focuses on ethics, leadership and the financial and clinical knowledge required of professionals at this level of the industry.
HCA Healthcare has been recognized as one of the World's Most Ethical Companies by the Ethisphere Institute more than ten times. In recent years, HCA Healthcare spent an estimated $3.7 billion in cost for the delivery of charitable care, uninsured discounts, and other uncompensated expenses.
"There is so much good to do in the world and so many different ways to do it."- Dr. Thomas Frist, Sr.
HCA Healthcare Co-Founder
Be a part of an organization that invests in you! We are reviewing applications for our Expanse Consulting Process Engineer opening. Qualified candidates will be contacted for interviews. Submit your application and help us raise the bar in patient care!
We are an equal opportunity employer and value diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.